India

Foodpanda to offer money-back guarantee on 45-minute deliveries

By RJ Whitehead

- Last updated on GMT

Related tags: Fast food

Foodpanda to offer money-back guarantee on 45-minute deliveries
India’s biggest online food ordering platform, Foodpanda, has introduced a money-back guarantee that food will be delivered within 45 minutes. 

The service will launch in Delhi and then expand to Pune with around 900 vendors including Burger King, Wendy's, Biryani Blues, Eatsome, Subway on board. 

Over three months, Foodpanda plans to implement the service nationally through a partner base of 1,500-2,000 restaurants and chains.  

Saurabh Kochhar, chief executive of Foodpanda India, said the company uses proprietary technology to track delivery from vendors to customers. Its analytics system monitors issues that might cause delays.

We have streamlined our processes and introduced robust systems and matrix to ensure an efficient end-to-end service within a timeframe of 45 minutes,​” said Kochhar.

To increase efficiency, Foodpanda has also segregated cities into smaller clusters and deployed a fleet big enough to cater for its customer base, he added. 

Also: Foodpanda’s April Fools’ Day spoof

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